Jess was up for a promotion and felt confident she would get it because she had devoted a lot of time and care to the company. You work with Jess, a 40 year old woman who has worked for the company you work for 20 years. She says that she thinks the parents of the Asian children are prejudiced, and too strict. Your friend is talking about how a few of the Asian children in her daughter’s class do not come to birthday parties of the white children. You are driving with a friend and her young daughter who are both white. When she says the word black, she whispers it. She’s tells you the story of how on her honeymoon her sailboat collapsed and she got picked up by a boat driven by black people, and how when she got to shore people were probably wondering what she was doing on that boat, and she laughs loudly. You only see her a couple times a year, and like to hang out with her when she’s in town.
#Difficult conversations role play scripts how to
Private school is expensive but about public school, she says, “you know, those black boys, they just don’t know how to stop.” How do you respond? Suzie opens up to you about her dilemma of putting her daughter in public or private school. You are getting lunch with a coworker, Suzie, that you have worked with for many years, but haven’t spent a lot of time with. I mean if they don’t want us to use it, why do they use it?” Practice what you might say after she gets off the phone. Your mom, who is a white woman says, “I don’t understand why they all can use that word. You are at your parents house, and you overhear your mom talking with a friend about the N word. The Yo, is this Racist? podcast goes into deeper discussion then the blog roll. We use these scenarios to practice role playing and confronting racism in conversationĪlso – You can generate Scenarios from the Yo, is this Racist? People call in with questions that would be really easy to turn into role play scenarios. If you’re a leader or manager looking for sales role-play ideas that will get your team thinking on their feet and mastering new scenarios, we’ve highlighted our eight tried-and-true favorites.Īs you think about the different types of role-play scenarios to practice with your team, it’s a good idea to first identify the key areas where reps typically struggle or face challenges, and equip them with the tools they need to prepare for those scenarios in the field.īelow are the top role-play scenarios - along with some suggestions for how you can effectively execute them in a remote environment.These scenarios were generated from real life stories that happened to us or people we know. A tool like this allows you to use AI to analyze a transcript of your reps’ video recordings or presentation voiceovers, giving you insights (with the help of keyword analysis) into the presenter’s articulation, product knowledge, enthusiasm, confidence and comprehensiveness of response.Ĭompared to a traditional role-play conducted in person, virtual role-plays give reps the opportunity to take multiple passes at a scenario at their own pace, while also equipping them with concrete feedback that they can put into practice immediately.
The key is to use a “smart” role-play tool that comes with AI. So you may be wondering how it can be approached effectively while everyone is working remotely.
That being said, role-play is traditionally considered a team sport. After all, role-playing helps sellers practice and prepare for real-world buyer interactions so they know how to handle every selling situation thrown their way. When reps are on their own, and less likely to develop these skills organically as they’re not working alongside their peers in an office, it’s important to foster this skill set through designated training sessions. Because sales is such a people-oriented profession, many of the skills learned on the job are developed through shadowing, coaching and mentorship. As many sales forces have shifted to remote work environments, it’s imperative that sales training role-plays become a part of every seller’s routine. Sales role-play scenarios are an especially valuable coaching technique right now. They’re a proven way to boost a seller’s confidence in new material, familiarize themselves with messaging and learn how to handle objections in a risk-free environment. Role-play sales training exercises have long been recognized as a powerful training tool for good reason - because they work. There’s only so much that a seller can digest through sales onboarding and training content - and in order for a rep to truly hone their skills, they must practice. Whether you’re taking up a new hobby or developing on-the-job skills in a sales role, it’s true what they say: Practice makes perfect.
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